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Legal

Terms & Conditions of Service

Effective Date: May 26, 2026  ·  Coordy CRM

⚠

This is an operational draft for early rollout. Because Coordy touches real estate workflows, document handling, and MLS/IDX-related systems, a licensed attorney in your operating jurisdiction should review it before final production deployment.

Welcome to Coordy CRM ("Coordy," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Coordy platform, website, software, services, applications, communication tools, and related systems (collectively, the "Services"). By creating an account, accessing the platform, or using any portion of the Services, you agree to be bound by these Terms.

1 Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use the Services. If you are using the Services on behalf of a brokerage, company, or organization, you represent that you have authority to bind that entity to these Terms.

2 Description of Services

Coordy provides software tools and operational systems designed for real estate professionals and organizations, including but not limited to:

  • CRM functionality and client & lead management
  • Transaction coordination and workflow automation
  • Team collaboration tools
  • Messaging and communication systems
  • Document organization and storage
  • Scheduling and calendar systems
  • Compliance and operational dashboards
  • IDX/MLS-connected experiences (where available)
  • Reporting, analytics, and third-party integrations

Coordy is a software platform only and is not a real estate brokerage, law firm, title company, escrow company, lender, financial advisor, or legal advisor. Users remain fully responsible for their own legal, regulatory, contractual, and licensing obligations.

3 Account Registration & Security

You are responsible for maintaining the confidentiality of your login credentials, all activity occurring under your account, and ensuring your account information remains accurate. You agree not to share credentials improperly, attempt unauthorized access to systems or data, interfere with platform security, or circumvent account limitations or permissions. Coordy may suspend or terminate accounts suspected of abuse, fraud, unauthorized access, or violations of these Terms.

4 Brokerage & Team Accounts

Brokerages, admins, and organizational account owners may manage user access, configure permissions, view operational activity associated with their organization, and remove or suspend affiliated users. Users associated with a brokerage or organization acknowledge that certain operational data may be visible to authorized administrators within that organization.

5 Communications & Messaging

The Services may include internal messaging, email integrations, SMS communications, notifications, and calling or communication features through third-party providers. You are solely responsible for compliance with communication laws, consent requirements, opt-in and opt-out compliance, TCPA, CAN-SPAM, and related regulatory obligations. Messaging and calling functionality may rely on third-party providers such as Twilio, Google, Microsoft, or similar providers.

6 MLS, IDX, and Third-Party Data

Some features may rely on MLS, IDX, or third-party data providers. Access to MLS/IDX-related features may require active MLS membership, broker approval, vendor approval, or additional agreements. Coordy does not guarantee availability of MLS data, accuracy of third-party data, continuous access to integrations, or approval by any MLS organization. MLS rules, restrictions, and compliance obligations remain the responsibility of the user and/or brokerage.

7 Documents & Electronic Workflows

Coordy may provide document storage, document preparation, workflow coordination, or electronic signing-related functionality. Coordy does not review legal sufficiency of documents, does not provide legal advice, does not guarantee enforceability of agreements, and is not responsible for user-generated content or contract accuracy. Users are responsible for reviewing all documents before execution or submission.

8 Data Storage & Retention

Coordy may store account information, CRM data, documents, communication logs, operational metadata, and analytics data using cloud infrastructure and third-party providers. While we implement commercially reasonable safeguards, no platform can guarantee absolute security. Users are responsible for maintaining backups where appropriate, reviewing exported data, and ensuring compliance with their own recordkeeping obligations.

9 Acceptable Use

You agree not to:

  • Use the Services unlawfully or upload malicious code
  • Attempt to reverse engineer the platform
  • Abuse APIs or integrations
  • Scrape or copy platform data improperly
  • Upload illegal, infringing, or fraudulent content
  • Use the platform to violate real estate laws or regulations

Coordy reserves the right to investigate and remove content or accounts violating these Terms.

10 Intellectual Property

All platform software, branding, design, workflows, systems, graphics, and proprietary functionality are owned by Coordy or its licensors. You may not copy, resell, reverse engineer, redistribute, or replicate the platform or its systems without written authorization. Users retain ownership of their own uploaded content and data.

10.1 Non-Replication & Competitive Use Restrictions

Users may not copy, recreate, reproduce, imitate, reverse engineer, commercially exploit, or develop derivative works based on Coordy's platform, systems, workflows, architecture, operational structures, interface designs, automation logic, business processes, proprietary methods, or platform features.

This restriction includes, but is not limited to:

  • Replicating platform workflows or operational systems
  • Copying UI/UX structures or proprietary platform layouts
  • Reverse engineering backend or frontend functionality
  • Building competing products substantially derived from Coordy
  • Using Coordy to benchmark or replicate proprietary systems
  • Extracting platform logic, automation flows, templates, or operational methodologies for competitive purposes

Any unauthorized replication, reproduction, or competitive misuse of the Services, platform architecture, or proprietary systems may result in immediate termination of access, legal action, and claims for damages and injunctive relief. All platform systems, workflows, operational structures, software logic, branding, and related intellectual property remain the exclusive property of Coordy CRM and its licensors.

11 Subscription Fees & Billing

Certain Services require paid subscriptions. By subscribing, you agree to pay applicable fees, that fees may recur automatically unless canceled, and that pricing may change with notice. Failure to pay may result in account restrictions, suspension, or loss of access to features. Unless otherwise stated, payments are non-refundable and partial billing periods are not prorated.

12 Third-Party Integrations

Coordy may integrate with third-party services including email providers, calendars, communication systems, cloud storage providers, MLS systems, or AI tools. Coordy is not responsible for third-party outages, API failures, policy changes, or data inaccuracies from external providers. Use of third-party services may also be subject to separate third-party agreements.

13 Platform Availability

We strive to maintain reliable uptime but do not guarantee uninterrupted service. The platform may experience maintenance windows, infrastructure outages, service interruptions, or third-party dependency failures. Coordy is not liable for losses caused by downtime, delays, or interruptions.

14 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, COORDY DISCLAIMS ALL WARRANTIES, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY
  • RELIABILITY
  • CONTINUOUS AVAILABILITY
15 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COORDY SHALL NOT BE LIABLE FOR INDIRECT DAMAGES, LOST PROFITS, LOST COMMISSIONS, LOST DATA, BUSINESS INTERRUPTION, OR CONSEQUENTIAL DAMAGES. Coordy's total liability shall not exceed the amount paid by the user to Coordy during the twelve (12) months preceding the claim.

16 Indemnification

You agree to indemnify and hold harmless Coordy and its affiliates from claims, damages, liabilities, and expenses arising from your use of the Services, your violation of laws or regulations, your uploaded content, your communications, or your violation of these Terms.

17 Suspension & Termination

Coordy may suspend or terminate access at any time for violations of these Terms, fraudulent activity, security risks, non-payment, or abuse of the platform. Users may stop using the Services at any time.

18 Changes to Terms

Coordy may update these Terms periodically. Continued use of the Services after updates constitutes acceptance of the revised Terms.

19 Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be resolved in the appropriate courts located in Florida.

20 Contact Information

Coordy CRM
Email: YourcoordyCRM@gmail.com
Website: coordycrm.com

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